Refund policy

30‑Day Return Window

You may return your item within 30 calendar days from the date of delivery. This period includes weekends and public holidays.
To be eligible, the item must be in the same condition as received – unworn, unused, with all tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

How to Initiate a Return

Contact us at support@melokea.com to request a return authorization.

  • Approved returns will receive instructions on where to send your package.

  • Items returned without prior authorization will not be accepted.

Return Costs & Fees

Shipping cost: You are responsible for the return shipping charges (the cost to send the item back to us).
Restocking / Recycling fee: A 20% fee (based on the item’s purchase price, excluding shipping) will be deducted from your refund to cover processing, repackaging, and environmental recycling efforts.

These fees apply to all returns, regardless of the reason (including change of mind, incorrect size, or ordering error). No exceptions are made except where required by applicable law.

Cancellation Policy

You may cancel your order within 1 hour of placing it – at no charge.
After the 1‑hour window, cancellations are treated as returns and will be subject to the standard return fees (shipping + 20% restocking fee).

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon receipt. If you receive a faulty, damaged, or incorrect item, contact us at support@melokea.com within 7 days with photos/videos as proof.
We will evaluate the issue and, at our discretion, offer a replacement part, exchange, or other resolution. If you choose to return the item instead, the return shipping cost and 20% fee will still apply – we recommend accepting a replacement or exchange to avoid these charges.

Non‑Returnable Items

Certain products cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards (non‑refundable)

Exchanges

The fastest way to get the item you want is to return the original item (fees apply) and place a new order separately. We do not offer direct exchanges.

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 daysof delivery, for any reason and without justification.
The same eligibility conditions apply (unused, original packaging, proof of purchase).
Please note: The return shipping cost and 20% restocking/recycling fee will be deducted from your refund, unless prohibited by local law. This fee reflects the actual administrative and environmental costs of processing your return.

Refunds

After we receive and inspect your return, we will notify you of the approval status.
If approved, your refund (minus the 20% fee and any unpaid return shipping) will be processed to your original payment method within 10 business days.
It may take additional time for your bank or credit card issuer to post the refund.
If more than 15 business days have passed since approval, please contact us at C_furniture@outlook.com.

Fraudulent Order Fee Liability Terms

These terms remain in effect and are appended to this policy.

Article 1 – Definitions
1.1 "Fraudulent Order" means an order flagged as potentially fraudulent by Shopify, PayPal, or merchant review.
1.2 "Transaction Fees" include all payment gateway charges, including cross‑border currency conversion fees.

Article 2 – Liability Determination
2.1 If an order is marked as potentially fraudulent, we will ask the buyer to provide verification materials (card images, ID, 3DS proof) within 48 hours via email/SMS.
2.2 Failure to provide valid verification will result in automatic cancellation.

Article 3 – Fee Handling
3.1 For canceled orders with completed payments, the balance after deducting actual transaction fees will be refunded within 5 business days, with a detailed fee breakdown.
3.2 For unpaid orders, a prepayment of 120% of estimated transaction fees is required before verification.

Article 4 – Dispute Process
4.1 Buyers may appeal within 7 days of cancellation notice by submitting bank proof, IP verification, or video statement.
4.2 If the appeal succeeds, full transaction fees will be refunded and a 10% voucher issued.

Article 5 – Special Provisions
5.1 In case of conflict with PayPal Seller Protection, the more merchant‑favorable terms prevail.
5.2 We reserve the right to require a 20% advance deposit for high‑risk orders.
5.3 Three consecutive fraudulent flags will permanently disable the buyer account.

Article 6 – Disclaimer
6.1 We are not liable for indirect losses arising from fraudulent orders (e.g., logistics losses, data breaches).
6.2 These terms do not affect consumers’ statutory rights under applicable laws.

Contact Us

For any return‑related questions, email support@melokea.com.
For refund follow‑up after approval, email C_furniture@outlook.com.