You can reach out to our professional support team in two ways:

Through the official website email: Send an email to support@melokea.com.
Via Email: Send an email to C_furniture@outlook.com.

Tip: To resolve your issue efficiently, please provide your order number, a clear description, and relevant photos/videos. Due to time zone differences, we typically respond within 1 business day.

Please contact us immediately and keep all items and original packaging. If a replacement item is out of stock, we will inform you of the restock time and offer a suitable alternative.

First, please double-check that all parts and screws are properly tightened. If the noise persists, contact us with a short video so our technicians can diagnose the issue.

Please check that all screws are completely tightened. If the problem remains, contact us, and our technicians will assist you in resolving it.

It's common for new products to have a slight odor from packaging. We recommend placing the chair in a well-ventilated area for 2-3 days, and the smell will naturally dissipate.

While minor cosmetic issues should not affect the functionality or structure, we can arrange a replacement part for you if needed to ensure your 100% satisfaction.

Please contact us with your order number, a list of missing parts, and photos of the parts received. We will coordinate with our factory to promptly send you the missing components.

We sincerely apologize for the inconvenience. Please share photos or a video showing the problematic area so we can provide a professional ergonomic solution tailored to you.